XPROG V5.55 V5.60 V5.84 V5.86 V6.12 Black Metal Box Better XPROG M V6.12 ECU Programming Interface Xprog-M 5.84 6.12 ATMEGA64A

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XPROG V5.55 V5.60 V5.84 V5.86 V6.12 Black Metal Box Better XPROG M V6.12 ECU Programming Interface Xprog-M V5.86 ATMEGA64A CHIP FOR Xprog V5.84

ITEM 1: XPROG V6.12 NEW!

XPROG-M V6.12 Highlights:

1. Latest Software Version: V6.12, Firmware: V4.4

2. With USB Dongle, No need activation

3. Adds new authorization: AUTH-0028-1 for Renesas V850 Authorized and AUTH-0028-2 for Renesas SuperH Authorized 2017/10/9

4. Operating System: WinXP/Win7/Win8

5.Language: English only

Using Tips:

1. XPROG V6.12 dongle isn’t compatible with older version Xprog.
2. Please Close all anti-virus software in your computer, becase the anti-virus software will kill Xprog V6.12 driver.
3. Disconnect internet. If not, the internet may damage XPROG hardware.
4. Uninstall all the old version XPROG software before you install V6.12 software, because XPROG V6.12 hardware is not compatible with other version XPROG software.
5. Never try to UPDATE it, the hardware will be damaged if you try to update it online.
Install Notice:
XPROG-M V6.12 windows system required as below:
1. Windows XP 32bit OR windows 7 64 bit required, all the patch software for the windows system should be installed already and the windows properly works well…
2. The windows system should be with at lest 2 partitions (except the CD ROM.)
3. Can not be working with virtual harddisk.
XPROG Box 6.12 Installing Steps:
1. Click the file “installation.reg”, get the file information to the regedit.
2. Install the file “AdbeRdr11000_zh_CN.exe”, it is a must, otherwise the Xprog software will not start.
3. Plug the Xprog main interface to the computer, install the USB driver.
4. Copy the folder “XPROG-BOX6.12” to the desktop, and open it, and run the “xprogdesktop.exe”, then software open.
XPROG V6.12 Authorizations included:
AUTH-0001 for Motorola HC05 family authorization (allows to read/write EEPROM)
AUTH-0002 for Motorola HC08 family authorization (allows to read/write EEPROM)
AUTH-0003 for Motorola HC11 family authorization (allows to read/write EEPROM)
AUTH-0004 for Motorola HC12, 9S12 family authorization (allows to read/write EEPROM and flash memory)
AUTH-0005 for Texas Instruments TMS370/TMS374 family authorization (allows to read/write EEPROM)
AUTH-0006 for Motorola HC05Bxx and HC05Xxx family bypass security authorization (allows to read/write secured EEPROM and flash memory)
AUTH-0007 ST M35080 authorization. Read/Write/Erase device to delivery state.
AUTH-0008 for BMW EWS3 authorization
AUTH-0009 ATMEGA family authorization (allows to read/write EEPROM and flash memory)
AUTH-0010 for MB ZGS001 authorization
AUTH-0011 for Motorola HC11EA9/E9 bypass security authorization (allows to bypass security bit and read EEPROM and RAM memory)
AUTH-0012 National CR16 authorization (allows to read/write EEPROM memory)
AUTH-0014 ST7, ST10 family authorization (allows to read/write internal flash)
AUTH-0015 MPC5xx authorization (depending on device program automatically detects MPC5xx, M95xxx device type, flash, external flash and configuration memory size)
AUTH-0018 for Motorola HC12, HC912, MC9S12, MC9S12X bypass security authorization (allows to read/write secured EEPROM and flash memory)
AUTH-0020 for ARM (Micronas, …) Family authorization (allows to read/write internal flash and external serial EEPROM)
AUTH-0021 for ARM (Micronas, …) Family bypass security authorization (allows to read/write secured and non-secured internal flash and external serial EEPROM, view/change mileage, Chassis number (VIN), serial number and PIN code).
AUTH-0023-1 MAC7xxx
AUTH-0023-2 XC23xx
AUTH-0024-1 MC9S12Cxx
AUTH-0024-2 MC9S12XE
AUTH-0024-3 9S12XE SECURITY
AUTH-0024-4 MC9S12HA/HY/P
AUTH-0025-1 MPC/SPC5xxx Authorized 2016/3/13
AUTH-0027-1 HC(S)908 update Authorized 2016/3/13
AUTH-0027-2 HC(S)908 sercurity Authorized 2016/3/13
AUTH-0028-1 for Renesas V850 Authorized 2017/10/9
AUTH-0028-2 for Renesas SuperH Authorized 2017/10/9
AUTH-0028-3 for Renesas RL78 Authorized —New!
AUTH-0028-4 for Renesas M32C Authorized —New!
X-PROG V6.12 Newly Added 4 Adapters:
ADP-0019 Rev.B —-New!
ADP-0006 M35080 ICP adapter —New!
QFP64 MC908AZ/AS60 3K85K adapter —New!
QO18S714 —New!
XPROG-M V6.12 Adapters included:
ADP-0001 TMS370 PLCC28 programming adapter
ADP-0002 TMS370 PLCC44 programming adapter
ADP-0003 TMS370 PLCC68 programming adapter
ADP-0004 for Motorola HC05B/X PLCC52 programming adapter
ADP-0005 for Motorola HC05B/X QFP64 programming adapter
ADP-0006 ST M35080 in-circuit programming adapter
ADP-0008 TMS374 family in-circuit programming adapter
ADP-0009 MC68HC05V12 programming adapter
ADP-0010 TMS374 on-board programming adapter
ADP-0011 HC11EA9/E9 programming adapter
ADP-0017 HC(S)12 BDM / ARM Micronas in-circuit programming/bypass security adapter
Additional adapter for 5M48H P-Flash
ADP-0019 Rev.A
EWS3 adapter
EEPROM adapter
QFP28 adapter
QFP64 adapter
QFP80 adapter
QFP112 adapter
QFP144 adapter
Package Includes:
1pc x XPROG-Box Hardware (Aluminum Enclosure)
19pc x Adapters Set
1pc x USB Cable
1pc x 16Pin cable
1pc x CD with XPROG-Box Software (V6.12)
XPROG V6.12 PCB VS XPROG V5.84 PCB:
Software Add some functions A PART Display:

ITEM 2: XPROG V5.84 + ATMEGA64A CHIP

Top 6 Reasons to Get Newest XPROG-M V5.84:

1. Latest software version: V5.84, Firmware:V4.4
2. With USB Dongle, No need to activate,more secure&protect software.
3. Add new authorization: AUTH-0028-1 for Renesas V850 Authorized and AUTH-0028-2 for Renesas SuperH Authorized 2017/10/9
4. Language: English
5. Operating system: WinXP/Win7/Win8
6. Newest version can decrypt new version For BMW CAS4

Install Notice:

XPROG-M V5.84 windows system required as below:
1. Windows system should be windows XP 32bit OR windows 7 64 bit, all the patch software for the windows system should be installed already and the windows properly works well…
2. The windows system MUST be with at lest 2 partitions (except the CD ROM.),can not work if only one space in computer.
3. Can not be working with virtual harddisk.

XPROG-M V5.84 Install Manuals:

1. Click the file “installation.reg”, get the file information to the regedit.
2. Install the file “AdbeRdr11000_zh_CN.exe”, it is a must, otherwise the Xprog software will not start.
3. Plug the Xprog main interface to the computer, install the USB driver.
4. Copy the folder “XPROG-BOX5.84” to the desktop, and open it, and run the “xprogdesktop.exe”, then software open.
5. Please Close Anti-virus programmer before run software.
6. If CD broken in shipping way ,please feel free to CONTACT US to send you download weblink.

XPROG-M V5.84 using tips:

1. You are not allowed to use this newest dongle to update the older version Xprog to V5.84
2. Close all of the computer anti-virus software. If not, X-prog software may be killed.
3. Disconnect the internet. If not, the internet maybe damage the hardware.
4. Uninstall all of the old version xprog-m or xprog box software before you install V5.84 software we provide, because our xprog-box hardware is not compatible with other lower or higher version software, otherwise the hardware will be damaged and will lose its warranty…
5. Never try to UPDATE, the hardware will be damaged if you want to try to update it online, then you will lose its warranty.

XPROG-M V5.84 Install manuals in words:

1. Click the file “installation.reg”, get the file information to the regedit.
2. Install the file “AdbeRdr11000_zh_CN.exe”, it is a must, otherwise the Xprog software will not start.
3. Plug the Xprog main interface to the computer, install the USB driver.
4. Copy the folder “XPROG-BOX5.84” to the desktop, and open it, and run the “xprogdesktop.exe”, then software open.

 

XPROG-M V5.84 Authorizations:

AUTH-0001 for Motorola HC05 family authorization (allows to read/write EEPROM)
AUTH-0002 for Motorola HC08 family authorization (allows to read/write EEPROM)
AUTH-0003 for Motorola HC11 family authorization (allows to read/write EEPROM)
AUTH-0004 for Motorola HC12, 9S12 family authorization (allows to read/write EEPROM and flash memory)
AUTH-0005 for Texas Instruments TMS370/TMS374 family authorization (allows to read/write EEPROM)
AUTH-0006 for Motorola HC05Bxx and HC05Xxx family bypass security authorization (allows to read/write secured EEPROM and flash memory)
AUTH-0007 for ST M35080 authorization. Read/Write/Erase device to delivery state.
AUTH-0008 for BMW EWS3 authorization
AUTH-0009 ATMEGA family authorization (allows to read/write EEPROM and flash memory)
AUTH-0010 for MB ZGS001 authorization
AUTH-0011 for Motorola HC11EA9/E9 bypass security authorization (allows to bypass security bit and read EEPROM and RAM memory)
AUTH-0012 National CR16 authorization (allows to read/write EEPROM memory)
AUTH-0014 ST7, ST10 family authorization (allows to read/write internal flash)
AUTH-0015 MPC5xx authorization (depending on device program automatically detects MPC5xx, M95xxx device type, flash, external flash and configuration memory size)
AUTH-0018 for Motorola HC12, HC912, MC9S12, MC9S12X bypass security authorization (allows to read/write secured EEPROM and flash memory)
AUTH-0020 ARM (for Micronas, …) Family authorization (allows to read/write internal flash and external serial EEPROM)
AUTH-0021 ARM (for Micronas, …) Family bypass security authorization (allows to read/write secured and non-secured internal flash and external serial EEPROM, view/change mileage, Chassis number (VIN), serial number and PIN code).
AUTH-0023-1 MAC7xxx
AUTH-0023-2 XC23xx
AUTH-0024-1 MC9S12Cxx
AUTH-0024-2 MC9S12XE
AUTH-0024-3 9S12XE SECURITY
AUTH-0024-4 MC9S12HA/HY/P
AUTH-0025-1 MPC/SPC5xxx Authorized 2016/3/13
AUTH-0027-1 HC(S)908 update Authorized 2016/3/13
AUTH-0027-2 HC(S)908 sercurity Authorized 2016/3/13
AUTH-0028-1 for Renesas V850 Authorized 2017/10/9
AUTH-0028-2 for Renesas SuperH Authorized 2017/10/9

 

XPROG-M V5.84 Adapters:

ADP-0001 TMS370 PLCC28 programming adapter
ADP-0002 TMS370 PLCC44 programming adapter
ADP-0003 TMS370 PLCC68 programming adapter
ADP-0004 for Motorola HC05B/X PLCC52 programming adapter
ADP-0005 for Motorola HC05B/X QFP64 programming adapter
ADP-0006 for ST M35080 in-circuit programming adapter
ADP-0008 TMS374 family in-circuit programming adapter
ADP-0009 MC68HC05V12 programming adapter
ADP-0010 TMS374 on-board programming adapter
ADP-0011 HC11EA9/E9 programming adapter
ADP-0017 HC(S)12 BDM / ARM Micronas in-circuit programming/bypass security adapter
Additional adaptor for 5M48H P-Flash
ADP-0019 Rev.A
EWS3 adaptor
EEPROM adaptor
QFP28 adaptor
QFP64 adaptor
QFP80 adaptor
QFP112 adaptor
QFP144 adaptor

Package List:

1 x XPROG-Box Hardware (Aluminum Enclosure)
20x Adapters Set
1 x USB Cable.
1 x USB Dongle
1 x CD Software V5.84

Please Pay Attention for V5.84 Installation Tips:

Before install V5.84,please make sure MUST uninstall all old version xprog driver and software.

If customer doesn’t uninstall old xprog, once plug V5.84 to PC, the device authorization will lose and hardware will be damaged . Only send back for repair, it will waste too much time .

CD have video instruction, please follow it and install. Thank you very much in advance.

Everytime before run V5.84 software ,please MUST CLICK 5.84Registry File .So it can avoid lose certificate.

Please MUST click this before run V5.84 software

PS: if buyer meet software message shows “Waiting Certificate” that means you did not run software correct, Certificate already lost.It only flash IC Chip or send back for repair .So please Must pay attention to it.

Here is error photo:

Some buyer did not run software and click update in wrong operation makes device no working shows “Device is Silent”,certificate lost.

Here is error shows:

It requires to buy ATMEGA64A Chip to replace and solder,please check below photo:

XPROG-M V5.84 Software Display:

ITEM 3:XPROG V5.60

Top 6 Reasons to Get Newest XPROG V5.60:

1. Latest software version: V5.60

2. This is the only version for XPROG-M that can decypte new version FOR BMW CAS4.

3. Hard disk and USB Dongle, more convenient and secure.

4. Add new authorization: AUTH-0025 Authorized 11/4/2014

5. No operation system limitation, software can be installed on Windows XP 32Bite

6.Operating System: Windows XP 32bit or Win7 32bit. There must be two hard disk divisions at least, can’t work if it’s only one in the computer.

Tips for using XPROG-M V5.60:

1. If your X-Prog is older version,cannot use this newest dongle to update to V5.6
2. Close all of the computer anti-virus software. If not, X-prog software may be killed.
3. Disconnect the internet. If not, the internet may damage the hardware.
4. Uninstall all the old version Xprog-m, or Xprog box software, make sure that your PC only install V5.60 software we provide , our Xprog-box hardware cannot work with other lower or higher version software. If not, the hardware will be damaged, and will lose its warranty…
5. Never try to UPDATE, the hardware will be damaged if you want to try to upgrade it online, without any warranty.

 

Install Steps:
1. Click the file “installation.reg”, get the file information to the regedit.
2. Install the file “AdbeRdr11000_zh_CN.exe”, it is a must, otherwise the Xprog soft ware will not start.
3. Plug the Xprog main interface to the computer, install the USB driver.
4. Copy the folder “XPROG-BOX5.60” to the desktop, and open it, and run the “xprogdesktop.exe”, then soft ware open.
Please use windows xp 32bit system and windows 7 64 bit system, if you still cannot run the software well, please contact with US,we can help you via Teamviewer Online.

XPROG-M 5.60 Authorizations:

AUTH-0001 for Motorola HC05 family authorization (allows to read/write EEPROM)

AUTH-0002 for Motorola HC08 family authorization (allows to read/write EEPROM)

AUTH-0003 for Motorola HC11 family authorization (allows to read/write EEPROM)

AUTH-0004 for Motorola HC12, 9S12 family authorization (allows to read/write EEPROM and flash memory)

AUTH-0005 for Texas Instruments TMS370/TMS374 family authorization (allows to read/write EEPROM)

AUTH-0006 for Motorola HC05Bxx and HC05Xxx family bypass security authorization (allows to read/write secured EEPROM and flash memory)

AUTH-0007 for ST M35080 authorization. Read/Write/Erase device to delivery state.

AUTH-0008 for BMW EWS3 authorization

AUTH-0009 ATMEGA family authorization (allows to read/write EEPROM and flash memory)

AUTH-0010 for MB ZGS001 authorization

AUTH-0011 for Motorola HC11EA9/E9 bypass security authorization (allows to bypass security bit and read EEPROM and RAM memory)

AUTH-0012 National CR16 authorization (allows to read/write EEPROM memory)

AUTH-0014 ST7, ST10 family authorization (allows to read/write internal flash)

AUTH-0015 MPC5xx authorization (depending on device program automatically detects MPC5xx, M95xxx device type, flash, external flash and configuration memory size)

AUTH-0018 for Motorola HC12, HC912, MC9S12, MC9S12X bypass security authorization (allows to read/write secured EEPROM and flash memory)

AUTH-0020 ARM (for Micronas, …) Family authorization (allows to read/write internal flash and external serial EEPROM)

AUTH-0021 ARM (for Micronas, …) Family bypass security authorization (allows to read/write secured and non-secured internal flash and external serial EEPROM, view/change mileage,chassis number (VIN), serial number and PIN code).

AUTH-0023-1 MAC7xxx

AUTH-0023-2 XC23xx

AUTH-0024-1 MC9S12Cxx

AUTH-0024-2 MC9S12XE

AUTH-0024-3 9S12XE SECURITY

AUTH-0024-4 MC9S12HA/HY/P

AUTH-0025-1 MPC/SPC5xxx Authorized 11/4/2014

 

XPROG-M V5.60 Adapters:

ADP-0001 TMS370 PLCC28 programming adapter
ADP-0002 TMS370 PLCC44 programming adapter
ADP-0003 TMS370 PLCC68 programming adapter
ADP-0004 for Motorola HC05B/X PLCC52 programming adapter
ADP-0005 for Motorola HC05B/X QFP64 programming adapter
ADP-0006 for ST M35080 in-circuit programming adapter
ADP-0008 TMS374 family in-circuit programming adapter
ADP-0009 MC68HC05V12 programming adapter
ADP-0010 TMS374 on-board programming adapter
ADP-0011 HC11EA9/E9 programming adapter
ADP-0017 HC(S)12 BDM / ARM Micronas in-circuit programming/bypass security adapter
Additional adaptor for 5M48H P-Flash

 

Please windows system required:
1. Windows system should be windows XP 32bit OR windows 7 64 bit, all the patch software for the windows system should be installed already and the windows properly working…
2. The windows system should be has at lest 2 partitions (except the CD ROM.)
3. Can not be working with virtual harddisk…

Package including:

1pc x XPROG-Box Programmer Hardware (Aluminum Enclosure)
20pcs x Adapters Set
1pc x USB Cable.
1pc x USB Dongle
1pc x CD with XPROG-Box Software (V5.60)

Xprog V5.60 PCB Display:

Xprog V5.6.0 Firmware & Software Information:

Compared with Xprog V5.55 , V5.60 has additional function as follow photos shows:

ITEM 3:XPROG V5.55

Highlight of XPROG 5.55:

New Software Version:V5.55

V5.55 Especially For BMW CAS4 DECYPATION

System Requirement:Windows XP/WIN7 32bits Only (close an-virus program,or soft ware attacked)

Add new authorization: AUTH-0025 Authorized 11/4/2014

Without USB Dongle,Software is not encrypted.Feel free to install software.

Note For XPROG V5.55:

1. There is no dongle with this one.

2.Old Version like V5.0/V5.3 tool ,it can not use with this V5.55 .

3.Disconnect internet when run soft ware ,otherwise device will damaged.

4.Don’t update online, or hardware broken and can not work any more.

5.Please unistall all old Xprog version clearly ,and make sure install Our XPROG 5.55 only into your PC only .

Please read and following those tips when install Xprog V5.55,otherwise hardware can not use any more .

XPROG-M V5.55 Authorizations:

AUTH-0001 for Motorola HC05 family authorization (allows to read/write EEPROM)

AUTH-0002 for Motorola HC08 family authorization (allows to read/write EEPROM)

AUTH-0003 for Motorola HC11 family authorization (allows to read/write EEPROM)

AUTH-0004 for Motorola HC12, 9S12 family authorization (allows to read/write EEPROM and flash memory)

AUTH-0005 for Texas Instruments TMS370/TMS374 family authorization (allows to read/write EEPROM)

AUTH-0006 for Motorola HC05Bxx and HC05Xxx family bypass security authorization (allows to read/write secured EEPROM and flash memory)

AUTH-0007 for ST M35080 authorization. Read/Write/Erase device to delivery state.

AUTH-0008 EWS3 authorization

AUTH-0009 ATMEGA family authorization (allows to read/write EEPROM and flash memory)

AUTH-0010 for MB ZGS001 authorization

AUTH-0011 for Motorola HC11EA9/E9 bypass security authorization (allows to bypass security bit and read EEPROM and RAM memory)

AUTH-0012 National CR16 authorization (allows to read/write EEPROM memory)

AUTH-0014 ST7, ST10 family authorization (allows to read/write internal flash)

AUTH-0015 MPC5xx authorization (depending on device program automatically detects MPC5xx, M95xxx device type, flash, external flash and configuration memory size)

AUTH-0018 for Motorola HC12, HC912, MC9S12, MC9S12X bypass security authorization (allows to read/write secured EEPROM and flash memory)

AUTH-0020 ARM (for Micronas, …) Family authorization (allows to read/write internal flash and external serial EEPROM)

AUTH-0021 ARM (for Micronas, …) Family bypass security authorization (allows to read/write secured and non-secured internal flash and external serial EEPROM, view/change mileage,chassis number (VIN), serial number and PIN code).

AUTH-0023-1 MAC7xxx(New added)

AUTH-0023-2 XC23xx(New added)

AUTH-0024-1 MC9S12Cxx(New added)

AUTH-0024-2 MC9S12XE(New added)

AUTH-0024-3 9S12XE SECURITY

AUTH-0024-4 MC9S12HA/HY/P

AUTH-0025-1 MPC/SPC5xxx (newly added)

AUTH-0024-4 MC9S12HA/HY/P

AUTH-0025-1 MPC/SPC5xxx (newly added)

XPROG-M V5.5.5 Adapters:

ADP-0001 TMS370 PLCC28 programming adapter

ADP-0002 TMS370 PLCC44 programming adapter

ADP-0003 TMS370 PLCC68 programming adapter

ADP-0004 for Motorola HC05B/X PLCC52 programming adapter

ADP-0005 for Motorola HC05B/X QFP64 programming adapter

ADP-0006 for ST M35080 in-circuit programming adapter

ADP-0008 TMS374 family in-circuit programming adapter

ADP-0009 MC68HC05V12 programming adapter

ADP-0010 TMS374 on-board programming adapter

ADP-0011 HC11EA9/E9 programming adapter

ADP-0017 HC(S)12 BDM / ARM Micronas in-circuit programming/bypass security adapter

Additional adaptor for 5M48H P-Flash

Computer Requires:

Processor: INTEL Pentium 60MHz or faster (depends on operating system)

Memory (RAM): 64MB (depends on operating system)

Hard drive: 20MB free space

Communication: One free physical COM or USB port

Operating system: Microsoft Windows NT/ME/2000/XP/VISTA/WIN7 32Bits Only

Packing List :

1 x XPROG Unit

19 x Programming Adapter

1 x USB Cable.

1 x CD Software

Software Display:

ITEM 5: 8 SOIC CLIP CHIP

Description:

Clip for Xprog V5.60/5.84/5.86/6.12 XPROG-Box ECU Programmer reading 8pin chip without removing.
Also this clip adapter can work with UPA USB Programmer.

Package includes:

1 x 8 Soic Clip Adapter

5.55:
5.60:
5.84:
5.86:
6.12:
8 foot soic clip:
OEM FEM BDC

ITEM 5: 8 SOIC CLIP CHIP

Description:

Clip for Xprog V5.60/5.84/5.86/6.12 XPROG-Box ECU Programmer reading 8pin chip without removing.
Also this clip adapter can work with UPA USB Programmer.

Package includes:

1 x 8 Soic Clip Adapter

5.55:
5.60:
5.84:
5.86:
6.12:
8 foot soic clip:
OEM FEM BDC

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of . (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://easytoolssupplies.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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